Shipping

 

When your order leaves our warehouse its on its way!

We will send you a dispatch notification email – so keep an eye on your inbox!

 

UNITED KINGDOM

 

Royal Mail 1st Class - £3.50 on orders up to £30

  • Delivery aim: 2 business days (3 business days to remote areas)
  • Options to select delivery to a safe place or local Post Office branch and to rearrange delivery day

    Standard shipping - FREE with HERMES on orders 30 +

    • Delivery aim: 3 - 5 business days (5 business days to remote areas) from item fulfilment. 

     

    EUROPE

    EU Track & signed - £12 on orders up to £45

    • Delivery aim: 3-6 business days (3-8 business days for Canary Islands)
    • Full end-to-end tracking 
    • Signature required on arrival
    • Max parcel weight = 2kg

    EU Track & signed - £16.50 on orders £45 +

    • Delivery aim: 3-6 business days (3-8 business days for Canary Islands)
    • Full end-to-end tracking 
    • Signature required on arrival
    • Max parcel weight = 2kg

     

    Europe - Non-EU – Same charges as Europe apply.

    Andorra,Channel Islands, Albania, Belarus, Bosnia & Herzegovina, Faroe Islands, Gibraltar, Greenland, Iceland, Kosovo, Lechtenstein, Macedonia, Moldova, Montenegro, Norway, Russian Federation, San Marino, Serbia, Switzerland, Turkey,  Ukraine

     

    AUSTRALIA

     AUS Track & signed - £15.00 on orders up to £22.50

    • Delivery aim: 4-7 business days
    • Full end-to-end tracking 
    • Signature required on arrival
    • Max parcel weight = 2kg

     AUS Track & signed - £19.00 on orders £23-£45

    • Delivery aim: 4-7 business days
    • Full end-to-end tracking 
    • Signature required on arrival
    • Max parcel weight = 2kg

     AUS Track & signed - £25.00 on orders £45+

    • Delivery aim: 4-7 business days
    • Full end-to-end tracking 
    • Signature required on arrival
    • Max parcel weight = 2kg

     

    UNITED STATES

    US Track & signed - £15.00 on orders up to £22.50

    • Delivery aim: 5-7 business days
    • Full end-to-end tracking 
    • Signature required on arrival
    • Max parcel weight = 2kg
     US Track & signed - £19.00 on orders £23-£45
    • Delivery aim: 5-7 business days
    • Full end-to-end tracking 
    • Signature required on arrival
    • Max parcel weight = 2kg
     US Track & signed - £25.00 on orders £45+
    • Delivery aim: 5-7 business days
    • Full end-to-end tracking 
    • Signature required on arrival
    • Max parcel weight = 2kg
     

    SUBSCRIPTION BOX SHIPPING

    UK - FREE

    EUROPE - £5.99

    USA - £8.99

    CANADA - £8.99

    AUSTRALIA & NEW ZELAND - £10.99

    REST OF WORLD - £14.00

    Shipping is billed at the same time as your subscription. 


    Subscriptions are billed on the 1st of the month with a dispatch date from the 11th of the month. 

     

    DISPATCH INFORMATION

    • Orders are only dispatched Monday - Friday. Our office is closed at weekends.
    • order processing is by 2pm GMT. Any orders placed after this time will be processed the next working day.
    • Orders placed on Friday after 2pm GMT will be processed on Monday. 

    Please ensure your delivery address is correct before submitting your order.

    If you address is incorrect or incomplete, orders shipped with Royal Mail will be return to us and you will be invoiced for the reshipment fee.

    Please contact us within 28 days of placing your order if you do not receive your package so that we are able to submit a claim on your behalf. Claims out with this period are not accepted by the delivery company and we will be unable to replace your order.

     

    Public Holidays
    We are unable to deliver on public holidays. Any orders placed on a UK public holiday will be processed the following working day.

     

    CUSTOMS & DUTY

    For countries outside the UK, Customs Duty may be payable on your order - this is based on the value of your order and the Duty Threshold in your country of residence. We have no control over the Duty total and payment is the responsibility of the customer.

    Follow the link for more information

    https://global-express.org/assets/files/Customs%20Committee/de-minimis/GEA-overview-on-de-minimis_April-2016.pdf

    IOSS - 1st July 2021

    The EU no longer allows import on products with no tax under the value of £25, so taxes and duty is to be paid on all transactions outside of the UK. 

    Please shop on our etsy site (as they provide us a IOSS) for transactions under £150 to prevent the IOSS charge being applied at customs. 

    IOSS is calculated under and over £150 value by VAT + Customs Charge this is billed to you from your country of origin. 

     Updated - 05.07.21

    To Make an International order with Prepaid taxes and charges with IOSS please shop on our ETSY Site - https://www.etsy.com/uk/shop/GRIPandGLOW